Service-level agreement
The Ministry of Labour is keen to achieve customer satisfaction by providing high-quality services, characterised by timely delivery, in accordance with the type of service, the fulfilment of its conditions, and the provision of the required data by the customer. Through this agreement, the Ministry seeks to provide the best possible service within the timeframe specified in the table below, based on the type of service. The time required to complete each service has been determined based on accumulated experience and actual timeframes previously recorded. The time taken to complete each service is subject to periodic review, in light of ongoing efforts to develop the various services provided to citizens, with customer service remaining a primary focus.
| Department | Service | Service Level Agreement (SLA) |
|---|---|---|
| Employment Directorate | Electronic Employment fair | Working Day |
| Employment Directorate | Registration of New Jobseekers and Data Updates | Working Day |
| Employment Directorate | Vacancy Management | Working Day |
| Employment Directorate | Approval of the Employment of Bahraini and GCC Nationals | Working Day |
| Employment Directorate | Issuance of Bahrainization certificate | Working Day |
| Employment Directorate | Establishment Registration | Working Day |
| Employment Directorate | Issuance of Employment Statement for Persons with Disabilities | Working Day |
| Compensations & Unemployment Support Directorate | Registration of Compensation Claims for Individuals Dismissed from Employment | 3 Working Days |
| Compensations & Unemployment Support Directorate | Responding to Inquiries Concerning Aid or Compensation under the Unemployment Insurance System | 4 Working Days |
| Compensations & Unemployment Support Directorate | Responding to Appeals Concerning Ineligibility for Aid or Compensation under the Unemployment Insurance System | 10 Working Days |
| Compensations & Unemployment Support Directorate | Follow-up on the Record of Unemployment Benefits | 10 Working Days |
| Compensations & Unemployment Support Directorate | Registration of Recurring Claims for Assistance | Working Day |
| Manpower Development Directorate | Register for the Comprehensive Training Programme | Working Day |
| Manpower Development Directorate | Registration for the Professional Training programmes | Working Day |
| Manpower Development Directorate | Registration in the On-the-Job Training Programme (Furas) | Working Day |
| Manpower Development Directorate | Registration in the Training Programme under Job Secure (Dhaman) | Working Day |
| Manpower Development Directorate | Registration in Occupational Training Programmes | Working Day |
| Vocational Institute Affairs Directorate | Issuance of a Licence to Establish a Private Training Institution | 90 Working Days |
| Vocational Institute Affairs Directorate | Cancellation of the Licence of a Private Training Institution | 60 Working Days |
| Vocational Institute Affairs Directorate | Addition of a Training Field to a Private Training Institution | 5 Working Days |
| Vocational Institute Affairs Directorate | Transfer of Ownership of a Private Training Institution Licence | 30 Working Days |
| Vocational Institute Affairs Directorate | Renewal of a Private Training Institution’s Licence | 5 Working Days |
| Vocational Institute Affairs Directorate | Change of Name of the Private Training Institution | 30 Working Days |
| Vocational Institute Affairs Directorate | Change of Location of a Private Training Institution | 30 Working Days |
| Vocational Institute Affairs Directorate | Approval of Authorised Signatories of Private Training Institutions | 5 Working Days |
| Vocational Institute Affairs Directorate | Approval of the Employment of the Director of a Private Training Institution | 5 Working Days |
| Vocational Institute Affairs Directorate | Trainee Complaint Against a Training Institution | 5 Working Days |
| Vocational Institute Affairs Directorate | (A-B-C-D) Software Licence | 10 Working Days |
| Vocational Institute Affairs Directorate | Stamping of Certificates Issued to Trainees by Private Training Institutions | 10 Working Days |
| Vocational Institute Affairs Directorate | Trainer Licence for a Private Training Institution (Bahraini and Foreign – Full-Time, Part-Time, or Visiting) | 5 Working Days |
| Vocational Institute Affairs Directorate | Training Programme Modification Request for a Private Training Institution | 10 Working Days |
| Vocational Institute Affairs Directorate | Analysis of Annual and Financial Reports of Private Training Institutions | 6 Months |
| Vocational Institute Affairs Directorate | Request for the Licensing of Administrative and Technical Members | 5 Working Days |
| Inspection & Occupational Safety Directorate | Registering and Addressing Labour Complaints from Workers in the Private Sector | 5 Working Days |
| Inspection & Occupational Safety Directorate | Notifying the Ministry of Labour of Workforce Reduction Cases Resulting from the Total or Partial Closure of Establishments | 4 Working Days |
| Inspection & Occupational Safety Directorate | Notifying the Ministry of Labour of Cases of Work Stoppages | Working Day |
| Inspection & Occupational Safety Directorate | Raising Awareness of the Labour Law in Relation to the Rights and Obligations of Both Parties to Production and the Protection from Workplace Hazards | 5 Working Days |
| Inspection & Occupational Safety Directorate | Investigation of Serious Occupational Accidents | 4 Working Days |
| Inspection & Occupational Safety Directorate | Investigation of Occupational Diseases | 5 Working Days |
| Inspection & Occupational Safety Directorate | Reporting Labour Law Violations Related to Non-Compliance with Occupational Safety and Health Requirements in Workers’ Housing or Worksites | 3 Working Days |
| Inspection & Occupational Safety Directorate | Reporting on Construction Worksites | 3 Working Days |
| Inspection & Occupational Safety Directorate | Reviewing Applications for the Accreditation of Inspection Bodies to Conduct Inspections of Lifting Equipment, Boilers, Air Receivers, and High-Pressure Vessels | 8 Working Days |
| Labour Relations Directorate | Settlement of Individual Labour Dispute | 23 Working Days |
| Labour Relations Directorate | Approval of the Basic Regulations for the Organisation of Work and Disciplinary Rules | 3 Working Days |
| Labour Relations Directorate | Provision of Legal and Written Advice | 5 Working Days |
| Labour Relations Directorate | Submission of Documents for the Formation of a Trade Union | 3 Working Days |
| Labour Relations Directorate | Union Consultation | 2 Working Days |
| Labour Relations Directorate | Request for Negotiation to Settle a Collective Labour Dispute | 4 Working Days |
| Labour Relations Directorate | Promoting Legal Awareness of Labour Laws and Trade Unions | 3 Working Days |
| Labour Relations Directorate | Approval of the reason for dismissal for unemployment insurance applicants | 5 Working Days |
| Labour Relations Directorate | Request for Labour Consultation | Working Day |
| Labour Relations Directorate | Follow-up and Update of the Trade Union Organisation’s Record | Working Day |
| Labour Relations Directorate | Approval of Requests for Full-Time Union Work and the Issuance of Bank Letters | Working Day |
| Labour Relations Directorate | Collective Disputes | The duration is subject to the Settlement Board an |