MLSD Reaching to a Quantum Leap in Digital Transformation & Providing eServices
23-07-2021
His Excellency the Minister of Labour and Social Development, Jameel bin Mohammed Ali Humaidan, affirmed that the Ministry has achieved a qualitative leap in the digital transformation of its services, enabling easy and convenient communication and interaction with beneficiaries. This is aimed at leveraging technological developments to provide services more easily and overcome the difficulties citizens face in benefiting from the Ministry’s services in various labour and development fields. He praised the decisions issued by the Coordination Committee, chaired by His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, may God protect him, which strengthened the digital‑transformation policy as part of the precautionary measures to limit the spread of the Coronavirus. Humaidan explained that the number of activated electronic services by the end of 2020 reached 52, implemented in cooperation with various government agencies, led by the Information & eGovernment Authority. These services include services provided to NGOs, employment and unemployment insurance, daycare centre licences for parents and People of Determination, and social assistance. Humaidan stated that this positive shift in providing services through modern technological means allows beneficiaries to access these services at any time, easily and conveniently, through the eGovernment portal (www.bahrain.bh) and the Ministry of Labour and Social Development website (www.mlsd.gov.bh). He noted that work is underway to develop more electronic services, after activating more than 122 services through other channels, including call centres and e‑mail. The Ministry has provided the opportunity to fill out application forms available on the Ministry’s website and submit them via e‑mail. Humaidan added that the Ministry continues to develop the electronic systems supporting the services it provides, in an effort to enhance these services, increase the efficiency of related operations and prepare them for a comprehensive digital transformation. He noted that, as part of implementing decisions to have Ministry employees work from home—especially working mothers—as part of the precautionary measures to limit the spread of the Coronavirus (COVID‑19), those whose work requires them have been granted permission to use public electronic devices from home.