MLSD Minister meets with the CEO of the Information and eGovernment Authority
27-11-2019
His Excellency the Minister of Labour and Social Development, Mr Jameel bin Mohammed Ali Humaidan, met at the Ministry with the Chief Executive of the Information & eGovernment Authority, Mr Mohammed Ali Al Qaed, in the presence of the Deputy Chief Executive for Electronic Transformation, Dr Zakareya Ahmed Al Khaja, and officials from both entities. The meeting reviewed the Ministry’s existing electronic services and discussed their further development, including the full digitisation of job seekers’ registration. Humaidan reviewed progress on the project to launch an electronic registration system for employment services. The system is in a pilot phase and is slated for launch in early 2020. Its objectives are to improve the efficiency of employment services, reduce staff workload, streamline procedures for citizens, cut paper use to lower costs, and support environmental protection. Phase one: services for job seekers In its first phase, the new system will provide 7 eServices for job seekers, namely: • Register as a job seeker. • Update personal data. • Book or amend appointments for the induction programme. • Schedule interviews with employment counsellors. • Search for and apply to vacancies. • Manage employment applications. • View requests and appointments for personal interviews. Phase two: services for employers In its second phase, to be delivered next year, the system will add 4 eServices for employers: • Register authorised users to post vacancies. • Register and manage vacancies. • Manage nomination requests. • Manage interview appointments for recruitment. Humaidan noted that the new platform completes an integrated electronic system that strengthens the Ministry’s capability to place citizens in private sector roles. He highlighted that the current automated Employment Services Office already maintains an accurate database of registered job seekers and an up to date vacancy bank from employers; when a job seeker meets an employment counsellor, the system matches qualifications and skills to employers’ competency needs and automatically shortlists suitable vacancies for nomination. The new electronic system will build on these foundations to deliver faster, simpler, and more reliable services for citizens and beneficiaries. For his part, Mr Mohammed Ali Al Qaed confirmed that the launch aligns with the Authority’s direction to embed artificial intelligence applications across government. He explained that the solution was designed after a study of the status quo and a re engineering of service workflows, which has shortened procedures and reduced waiting times. The new mechanism enables applicants to submit applications and upload required documents online; cases will be reviewed electronically, and applicants will be contacted digitally, and the service will be supported by a National Contact Centre number for enquiries on registration stages.