Completing of (12,296) online transactions for beneficiaries of unemployment insurance services
26-05-2020
The Director of the Compensation and Unemployment Support Directorate at the Ministry of Labour and Social Development, Ms Fawzia Saleh Shehab, confirmed that the completion of transactions for citizens and beneficiaries of the services provided remotely by the Ministry in the field of providing unemployment benefits and compensation has been proceeding smoothly and efficiently from the end of March until mid‑May 2020, as health measures were implemented to limit the spread of the Coronavirus (COVID‑19), noting that the Compensation and Unemployment Support Directorate team follows up electronically and through direct contact to maintain the smooth flow of all requests from the concerned groups and their remote completion with full quality and efficiency. The Directorate has completed 12,296 electronic transactions for unemployment benefit beneficiaries and unemployment compensation beneficiaries, in addition to issuing lists of eligibility for unemployment insurance benefits and compensation. In addition, the Compensation and Unemployment Support Directorate provided various remote services during the mentioned period, as it registered 823 job seekers for repeated claims in the system to benefit from unemployment benefits. It also registered 176 dismissed people during the mentioned period to benefit from unemployment compensation. It also responded to 6,438 calls in this regard by phone, in addition to receiving 305 grievance forms to obtain unemployment services, answering 498 enquiries through the Tawasul programme, and responding to 4,056 messages via e‑mail. Ms Shehab pointed out that the Ministry’s implementation of preventive and precautionary measures in light of these exceptional circumstances and the completion of public transactions afterward aims primarily to ensure the safety and health of everyone, whether Ministry employees or targeted groups, as all transactions are conducted through the Ministry’s electronic platforms. She pointed out that the Ministry will not hesitate to provide unemployment insurance services despite the circumstances the world is going through due to the virus, as the unemployment insurance system constitutes a social safety net for job seekers or to compensate for unemployment for those dismissed from their jobs, as the system provides reassurance to every worker and serious job seeker by providing financial support during the unemployment period. Shehab concluded her statement by stressing that the Compensation and Unemployment Support Directorate has been working, since the Ministry completed its eServices, to meet all enquiries received by the Directorate from honourable citizens, calling at the same time on all beneficiaries of the Directorate’s services to send any enquiries or comments via the newly created e‑mail addresses on the Ministry of Labour and Social Development’s website (www.mlsd.gov.bh), and the targeted groups can fill out the application forms and send them with the required attachments to the Directorate’s e‑mail: cu.reg@mlsd.gov.bh, and for more enquiries, please call the toll‑free hotline 80008001.