ompletion of (269) remote transactions for family counseling services at the Ministry of Labor and Social Development

17-05-2020

As part of the national precautionary efforts and preventive measures to limit the spread of the Coronavirus (COVID-19), the Family Guidance Offices at the Ministry of Labour and Social Development have worked to reduce the personal presence of beneficiaries of the social centre offices in all governorates of the Kingdom of Bahrain to the maximum extent, by providing family guidance services remotely through the Ministry’s official website (www.mlsd.gov.bh) and its electronic platforms on social media (mlsdbahrain) or by calling the hotline 80008001, so that no transaction is completed in person except in the narrowest limits and for the utmost necessity, while taking the necessary preventive precautions, noting that the Family Guidance Offices provided (269) eServices to citizens during the period from 22 March to the end of April 2020. In this regard, the Director of the Social Welfare Directorate at the Ministry of Labour and Social Development, Mrs Huda Muhammad Al‑Hamoud, confirmed that the family guidance offices continue to carry out their tasks remotely, and through modern technology, in line with the measures taken in light of these exceptional circumstances, and in a way that ensures the smooth and efficient flow of work, as the offices have provided (48) family consultations since the start of the implementation of precautionary measures against the Coronavirus (COVID-19), and provided family guidance services to (191) cases benefiting from the family care programme, in addition to settling (30) cases to implement family care provisions amicably. Al‑Hamoud pointed out that since the beginning of the Coronavirus (COVID-19) pandemic, Family Guidance Offices have taken a number of initiatives to facilitate transactions for citizens, save time and effort, and preserve their safety and that of the Ministry’s employees, as anyone wishing to obtain services can benefit from the eServices available on the Ministry’s official website without the need to personally visit the social centres. In the same context, she pointed out that these eServices have become of a distinguished level of quality, similar to eServices previously provided by the Ministry of Labour and Social Development, stressing that the Ministry is constantly seeking to meet the needs of citizens and encourage them to invest in the Ministry’s digital platforms to benefit from the many services it provides.