The Ministry of Labor and Social Development: 15,529 online transactions for social assistance services have been completed
16-05-2020
Sahar Rashid Al Mannai, Director of the Social Assistance Directorate at the Ministry of Labour and Social Development, confirmed that the number of eServices completed by the Ministry in the field of providing social assistance to citizens, which includes social security, financial support, disability allowance, and compensation for house fires, amounted to 15,529 transactions, during the period from 18 March to the end of April 2020. The keenness to complete transactions remotely comes within the framework of ensuring the safety of everyone, including the targeted groups, and ensuring the continuity of financial dues disbursement on time. Al Mannai explained that the Social Assistance Directorate was keen to develop a number of precautionary plans and measures, as one of the measures to implement social distancing to limit the spread of the Coronavirus (COVID-19), as citizens can now safely complete transactions electronically 24 hours a day, noting the possibility of using the services provided by the department on all electronic platforms affiliated with the Ministry, whether through the electronic mail addresses that were created for all social services on the Ministry’s website, and distributed to the concerned employees in all the Ministry’s social centres in all governorates of the Kingdom of Bahrain, or by calling the registration and social services employees via the contact list created in the relevant social centres and shown on the Ministry’s official website, so that citizens can communicate directly with the concerned parties to enquire about the required service. In this context, Al Mannai said that the transactions completed remotely varied between the personal presence of 402 clients, 10,209 phone calls, 4,807 transactions via email, 111 transactions via the Tawasul platform, and 2,339 additional calls via the hotline. She pointed out that the completion of these requests, since the reliance on providing services remotely in light of the current health conditions after mid‑March until the end of April 2020, reflects the extent of the success of the mechanism followed in providing these services electronically, in addition to the Bahraini citizen’s awareness of the importance of electronic communication to complete his transactions with ease and security. The Ministry of Labour and Social Development has launched its eServices in the labour and social fields, and many electronic forms for requests to obtain services and an explanation of the mechanism for benefiting from them were broadcast on its website, as shown in all the Ministry’s accounts on the official social networking sites mlsdbahrain. It is also possible to communicate with the registration and social services employees via the new electronic mail addresses on the Ministry of Labour and Social Development website www.mlsd.gov.bh. For further enquiries, you can call the free hotline 80008001.